Jack Nicholson

Redesigned the logged-in experience to unify services, prioritise flagship products, and improve navigation across the entire ecosystem. I delivered a consistent, scalable interface that improved usability, reinforced BT’s brand, and supported future growth.

As Design Lead on Pollinate’s value-added services team, I led the redesign of the Rewards app, auditing usability, restructuring navigation, and creating consistent design patterns. These changes streamlined key user journeys, reduced friction in task completion, and delivered a polished product that boosted customer satisfaction and client confidence.

As the sole product designer on the Lloyd’s of London mobile app, I worked to simplify how brokers and underwriters connect and work in a hybrid environment. The result was a streamlined tool that made it easier to arrange meetings, network, and check availability, with quick access to contacts and calendars. Location-based check-ins, availability status, and integrated calendars simplified daily workflows and supported hybrid work across the marketplace.

I worked with TfL’s in-house team to redesign its web experience, including Journey Planner, and used data to surface personalised alternatives during disruptions and encourage walking and cycling. I also helped develop TfL’s living design system, giving teams accessible, consistent patterns they could use to build and maintain digital products that help people explore London and navigate the network with confidence.