Jacknd


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Hey, I’m Jack a Design Lead with years of experience crafting simple user centric solutions that make complex systems feel effortless

I turn complexity into clarity. Designing simple, elegant experiences that resonate with diverse audiences. Combining systems thinking with a sharp eye for detail, I craft high-quality, user-centric products that drive impact.

Clients I’ve worked with


Coming soon

Kinexys


Blockchain  Finance  B2B


Design Lead for Kinexys Liink, working on blockchain infrastructure that reimagines how money, assets, and financial data move across the world. I help create secure, efficient solutions that power cross-border payments and seamless data exchange.

BT


Telecoms  SaaS  B2B  B2C


As the Senior Product Designer in BT's service team I redesigned the logged-in experience to unify services, prioritise flagship products, and improve navigation across the entire ecosystem. I delivered a consistent, scalable interface that improved usability, reinforced BT’s brand, and supported future growth.

Pollinate


Fintech  Mobile  B2C  Design System


Working as the Design Lead on the value added services team at pollinate I led the redesign of Pollinate’s Rewards app, auditing usability, restructuring navigation, and creating consistent design patterns. These changes streamlined key user journeys, reduced friction in task completion, and delivered a polished product that boosted customer satisfaction and client confidence.

Lloyds of London


Insurance  Productivity  Mobile  B2C


As the sole Product Designer on the Lloyd’s of London mobile app I worked to simplify how Brokers and Underwriters connect and work in a hybrid environment. The result was a streamlined tool that made meetings, networking, and availability effortless, giving users quick access to contacts, calendars, and collaboration with less friction. Key features such as geo-location check-ins, availability status, and integrated calendars reduced daily pain points and simplified workflows, delivering a modern, scalable solution that supported hybrid work and reinforced Lloyd’s position as a forward-looking marketplace.


The Future of Transport for London


Public Transport  Web  B2C


I worked with TfL’s in-house team as a Product Designer to reimagine their global web experience from the ground up. By redesigning core tools like the Journey Planner and leveraging data for personalisation, we created a smarter, more seamless platform that gave users access to the information they needed, exactly when they needed it. Beyond usability, the new experience supported TfL’s wider objectives—encouraging behaviour change, promoting active travel, and providing actionable, personalised alternatives during disruptions.


Transport for London Design System


Public Transport  Deisgn System  B2C


I helped develop TfL’s living design system, creating a unified, inclusive framework for all future digital products. It allowed teams to efficiently create, update, and maintain products while ensuring usability, accessibility, and brand consistency. The system also supported key user goals—helping people make decisions, explore London, resolve issues, and navigate the transport network confidently—while honoring TfL’s heritage and design principles.